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Vektor Labs
KaasaVoice-first GST billing for retail shops.KuralAI voice agents that make and take your business calls.AboutContactTalk to us
Kural
Kural · Customer careNow onboarding — talk to us

Itisnineatnight.Thecustomerwantstoknowwheretheirorderis.Yoursupportteamstartsatteninthemorning.

This is not about replacing your call centre. It is about your phone never ringing unanswered. Kural takes the L1 call — the question with an answer already written down — and hands everything else to a person with the context attached.

WhatKuraldoesonthecall.

  1. 01Picks up whenever the phone rings, including outside working hours.
  2. 02Answers the questions that have a documented answer: timings, charges, policies, how to do a thing.
  3. 03Looks up an order or booking by number and reads back the current status.
  4. 04Raises a ticket when the answer needs a human, and tells the caller when to expect one.
  5. 05Transfers to your team during working hours instead of taking a message.

Whatyougetbackafterthecall.

A ticket, already written

Caller, number, what they asked, what was answered, and what is still open.

The escalation list

Every call that needed a person, ranked by how long the caller has been waiting.

What people keep calling about

The questions that come up most often, so you can fix the cause instead of answering it again.

Whatpeopleaskbeforetheysayyes.

Will it pretend to be a person?

No. It says it is an assistant at the start of the call, and it offers a human whenever the caller asks for one.

What happens when it does not know?

It says so and raises a ticket. It does not improvise policy, refunds or delivery dates.

Can it see my order system?

It reads order and booking status from your system. What it is allowed to read, and what it is allowed to say, is set by you.

Is this replacing my support team?

No. It takes the calls that would otherwise ring out, and gives your team the context before they pick up.

Early access

Now onboarding — talk to us.

Kural runs live calls today in recruiting and healthcare. Customer care is built on the same telephony and the same conversation engine, and we are onboarding the first customers on it now.

That means you get the calls written with you, a pilot on a real number, and our engineers on the phone while it runs. It also means we have no case study to show you here yet, and we are not going to invent one.

Talk to us about a pilot

Put Kural on your customer care calls.

Bring one list, or one number that rings too often. We write the call with you, run it on a real line, and you see exactly what comes back.

Talk to us about volume pricing.