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Kural
Kural · CollectionsNow onboarding — talk to us

FourhundredEMIsdueonthefifth.Twopeopleonthephone.Thebranchopensatten.

Most missed payments are not refusals. They are people who forgot, or who meant to pay on Friday. Kural makes the reminder call before the date, records what the customer says, and keeps the whole thing polite and logged.

WhatKuraldoesonthecall.

  1. 01States who it is calling on behalf of, and why, at the start of the call.
  2. 02Reads the amount due and the date due.
  3. 03Offers the payment options you support, and sends the payment link by SMS or WhatsApp.
  4. 04Asks when the customer will pay and records the date they give.
  5. 05Records the reason for a delay in the customer’s own words.
  6. 06Stops calling a number as soon as the payment lands.

Whatyougetbackafterthecall.

Promise-to-pay dates

The date the customer committed to, per account, ready to chase or to close.

Reasons for delay

In the customer’s words, so a genuine hardship case is visible before it becomes an NPA.

Disputes, flagged

Customers who say the amount is wrong or already paid, separated out for a person to check.

A full call log

Every attempt, with time, outcome, recording and transcript, retrievable per account.

Whatpeopleaskbeforetheysayyes.

Collections calls are regulated. How is this handled?

Calling windows, the words used on the call, and the retention period are all configured to your compliance policy before go-live, and every call is logged and retrievable.

Will it threaten or pressure customers?

No. It reads the amount and the date, offers the payment options, and records the answer. It does not argue, escalate, or repeat a call outside the schedule you set.

What if the customer disputes the amount?

The call is flagged for a person and the reminder loop stops on that account until someone reviews it.

Will it call in the local language?

Tamil or English, whichever the customer answers in.

Early access

Now onboarding — talk to us.

Kural runs live calls today in recruiting and healthcare. Collections is built on the same telephony and the same conversation engine, and we are onboarding the first customers on it now.

That means you get the calls written with you, a pilot on a real number, and our engineers on the phone while it runs. It also means we have no case study to show you here yet, and we are not going to invent one.

Talk to us about a pilot

Put Kural on your collections calls.

Bring one list, or one number that rings too often. We write the call with you, run it on a real line, and you see exactly what comes back.

Talk to us about volume pricing.